Frequently Asked Questions
Where does my money go after I make my donation?
The money received by ETF, by credit card or by check or by the other methods available, is transferred into ETF’s U.S. bank account and is then transferred via bank wire to the ETF Regional Coordinator who submitted the need profile that was selected. The ETF Regional Coordinator receives and forwards 100% of the transferred amount to the individual, family or need that was specified.
Do the people who manage and promote the ETF program earn a salary?
None of the board members, volunteers, regional coordinators or ambassadors of the ETF program receive any compensation for their time from the ETF program.
What percentage of the donation received by ETF goes to the individual, family or need I select?
100% of all donations received by ETF go through to the intended recipients. This is our promise. Nothing is removed from the gift ETF receives from you.
The operational costs of ETF are covered by a number of generous individual disciples who believe in the program. These operational costs include the fees charged by the financial institutions and other small operational expenses. So 100% of the support received from ETF sponsors reaches the intended individuals, families or need that was specified.
Is my donation tax deductible?
Yes. ETF has been a registered not-for-profit 501c3 organization since 2012, which means all donations are tax deductible in the United States. Each sponsor will receive a receipt for their donation by email.
Who manages the ETF program?
A small group of disciples make up the board of directors and the team of volunteers who manage the ETF program. We have chosen not to put our names on this website. However if you wish to learn more about who we are you are welcome to send an email to
send us an email.
What does ETF do with my personal and financial information?
The ETF database only stores your name, physical address and email address. The ETF web site uses a leading ecommerce provider that uses industry-best practices to safeguard your financial data. The staff of ETF have no access at any time to your credit card information.
Does ETF support only members of the ICOC family of churches?
ETF is committed to supporting the immediate needs that are identified by the ETF Coordinators in each region. At the present time, most of the ETF donations go to specific individuals and families in the ICOC family of churches. Some of the needs that are met, however, support programs that are managed by disciples in the ICOC family of churches. Several of these programs also support a wide variety of people from their local communities. The need profile should specify who the beneficiaries are.
Who can be a donor to the ETF program?
Anyone can visit the ETF website and
meet a need.
Will the person who receives my support know who I am?
If you choose to be an anonymous sponsor in the process of giving your donation, you will remain anonymous. There is a box you can check in the ETF donation process to ensure this. If, however, you have not checked this box and the recipient of your gift sends a thank you note or video back to the ETF team, it will be forwarded on to you and at that time you can choose to contact the recipient directly or not. We will not give out your name or contact information without your permission.
Are the identities of the people who receive support through ETF kept confidential?
Each of the individuals and families who apply to receive support from the ETF program also agree to have their profiles on the ETF website. The ETF team does remove their last names from their need profile. They appreciate your consideration.
Will the person who receives my support know who I am?
The short answer is no. Whether you mark the "make this an anonymous donation" box during the checkout process or not, no one outside of the ETF office will be aware of your generosity without your consent. If you have not checked this box, the ETF office may contact you later if the recipient of your gift sends a thank you note or video. In such a case the correspondence may be forwarded to you. This only happens if initiated by the recipient. Please be assured the ETF team will not at any time publicize or give out your name or contact information to anyone without your permission.
How do I update my recurring donation information?
The new
Donor Dashboard page allows for Donors to to be able to have a simple overview of all their recurring and one-time donations.
To have access to the subscription information donors will need to be either logged in or validate their email. Once you login, you will be able to update the subscription amount, update your contact information and cancel your subscription.
If you wish to change your billing information, we recommend to cancel your subscription and begin a new subscription. You can use the same email and contact information with your new billing details.
Should you have any questions, please don't hesitate to
contact us.
